Robbins Convertible Tops and Accessories Warranty

All Robbins Convertible Tops, Tonneau Covers, Top Boots, Glass and Plastic Windows, Headliners, etc. are guaranteed to be free of defects in materials and workmanship at the time of shipment from our plant. We offer a limited extended warranty for our products based on the type of topping in which it is made and the length of time our product has been installed. We guarantee our workmanship, and offer protection against failure in toppings, such as cracking, delamination, extreme color fading, creasing or discoloration; (Except for DT and SD Double Texture Vinyls and lighter colors of GR German Cloth toppings for which no warranty is available) during the warranty periods listed below. Our warranty does not cover damage caused to our products by failure to properly operate a convertible top and glass or plastic window by not following the procedures outlined in your owners manual, nor any damage caused by abuse whether accidental or intentional, or damage which may occur during installation or caused by use of improper cleaning techniques or cleaners. Our warranty further does not cover damage to our products caused by top frame components or poor design of tops, top frames, etc. by convertible manufacturers; and numerous caution notes and disclaimers have been added to our catalog for our products for convertibles with known top or top frame problems.

Glass Windows

There is no warranty against breakage of glass windows since we have no control over the use and treatment of glass windows after these have been installed. We do however, offer a 3-Year Warranty against failure of the bond of the sport topping to the glass, or failure in the topping that would cause the glass window not to operate correctly. Folding Glass Windows which use our Flex-Hinge, U.S. Patent 4,799,727, as well as our unique 2902, TN293, etc, tops and glass windows for Mazda MX-5 Miata, U.S. Patent 5,375,901; are also guaranteed for three years from date of installation.

Should a defect be found in one of our products any warranty adjustment made will be pro-rated based on the length of time our product was installed. All requests for warranty adjustment by convertible owners should be directed to the auto trim and upholstery shop which installed our product. We reserve the right to insist that products be returned to us for inspection before any warranty credit can be issued. We stand behind our products and while we must protect against abuse and negligence, Customer satisfaction is always the number one priority of our warranty policy.

Terms and Conditions

If a defect is found in one of our products we reserve the right to have items returned to us for inspection before any adjustment is made. All determinations of warranty credit will be pro-rated based on the length of time the item was in service.

Convertible Tops and Glass Rear Windows

* DT or SD Double Texture Vinyl : NO WARRANTY against CREASING, DISCOLORATION or SHRINKAGE.

** GR, GN Cloth : NO WARRANTY against Color Fading for Tan or other Light Shades.

Headliners, Top Boots, Plastic Rear Window and Tonneau Covers

We offer a One Year Warranty for these products regardless of the sport topping or other material in which they are made.

Exclusions From Warranty Coverage

Damage Caused by worn or defective top frames and mechanisms: We cannot accept any responsibility for damage to our convertible tops and other products caused by worn or defective top frames, or other body, interior trim or top frame components. We further cannot be held responsible for damage to our products caused by the auto manufacturer's designs of convertible tops or top frames. 1987-94 Cadillac Allante, 1987-95 Chrysler LeBaron, 1987-95 BMW 3 Series, 1987-95 Camaro, and 1987-95 Saab convertibles for example, have problems in the design of the top, or top frame that can cause convertible tops to be pinched, cut, or develop holes as a result of raising and lowering the top over time. Other convertibles such as 1990-1994 Capri convertibles developed water leakage problems which are inherent in the basic design for which we cannot be held responsible.

Damage Caused by Improper Installation: We further cannot be held responsible for damage to our products caused by incorrect or improper installation procedures; or failure to install or replace cables, hardware, top or quarter pads or other components originally installed by the convertible manufacturer which must be in good condition for our top, glass rear window assembly, etc. to operate.

Improper Cleaning or Abuse: Any damage to our products caused by improper cleaning techniques, or damage caused by abuse, whether accidental or intentional, is the sole responsibility of the purchaser.

Normal Color Fading and Shrinkage: All sport toppings, vinyl or cloth, will experience some color fading and normal shrinkage over time. We cannot be held responsible for this unavoidable "aging" process.

Plastic Windows: We offer no warranty for plastic rear windows because no clear, flexible plastic exists that can stand up to the harmful effects of UV light, and the atmospheric chemicals that are found in smog, smoke, dust, fog, etc. Frequent cleaning however, will prolong the service life of plastic windows. Consult our Care & Cleaning brochure for tips to prolong service life.

Zippers and Fasteners: Always treat zippers and fasteners with care since NO Warranty is available from zipper or fastener manufacturers. For all convertible tops with zipper windows, always UNLATCH TOP AT FRONT BEFORE UNZIPPING, OR ZIPPING WINDOW CLOSED, EXCEPT for 2902, 2903, TN292H, TN293 Complete tops with Glass Window, or Glass Windows only for 1990-ON Mazda Miata convertibles. We can guarantee only that zippers and fasteners were free of defects at the time of shipment, since we have no control over its use during or after installation.

Thread: Thread currently available does not offer the colorfastness of vinyls, Robbins Sun-Fast, Sun-Fast "G", or Haartz Twillfast Cloth sport toppings; and will fade over time.

Alteration or Modification of our products: Any alteration, modification, substitution of components, etc. that in any manner alters the appearance or the way in which our products function, automatically voids our Warranty Protection.

Disclaimer: We cannot be held responsible for damage caused by Acts of God such as floods, hail storms, earthquakes, etc. There are no additional warranties or guarantees expressed or implied, beyond what is described above. We further do not authorize others to make any claims of merchantability, warranty, fitness, etc. of our products other than what is described above.

Warranty Claims Procedures

Robbins Limited Warranty applies to the original purchaser of our products only. Any sale or transfer of the vehicle to another party may void our warranty. For the limited warranty to be valid, the warranty card in the box should be signed and returned to us. A copy of the retail invoice from the automotive trim and upholstery shop that installed our product on your vehicle, clearly stating the use of our product, should be submitted with any warranty claim. In the event the warranty card has been lost, your retail invoice can be used to substantiate your claim.

All requests for warranty claims by convertible owners must be directed to the automotive trim and upholstery shop where our product(s) were purchased. The shop will in turn contact our distributor from whom our product was ordered, who will forward the request to us.

Special Order/ Non-Returnable Items

All Convertible Tops, Glass rear windows and other products ordered in non-original toppings or colors CANNOT BE RETURNED FOR CREDIT. We list the toppings and colors used originally by the convertible manufacturers for all items in our catalog.

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